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Business continuity | Free checklist

What happens to your business when the technology stops?

Your systems might go down. Your business doesn’t have to.

Check Your Business ReadinessRequest an Insurance Review

Family-run. Nationally award-winning. Here for your business.

Today’s businesses rely on email, accounting software, cloud storage, customer records and third-party platforms to operate. But what happens when those systems suddenly become unavailable?

The widespread Microsoft outage on 13 November 2026 was a timely reminder that even the world’s largest technology providers can experience disruptions. Read the dated report

At Still Insured, we believe protecting your business starts well before an insurance claim.

Our clients come first

Technology can fail. Personal service shouldn’t.

When technology lets you down, you should still be able to speak to a real person.

Call Still Insured · 0434 649 087

At Still Insured, we’re committed to helping our clients access the insurance support they need, including:

  • Telephone assistance when email systems aren’t working.
  • Alternative arrangements for accessing insurance documents and Certificates of Currency.
  • Printed policy documentation where practical.
  • Personal support for urgent insurance enquiries.
  • Advice about potential insurance implications of unexpected business disruptions.

Support and document access depend on the systems and information available at the time. We’ll discuss practical alternatives, but cannot promise immediate document delivery during an outage.

Your 24-hour readiness check

Could your business operate for 24 hours without its software?

Complete our free 15-point checklist to identify potential gaps in your business continuity arrangements.

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01Communications

1. Can customers contact your business without email?

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2. Can staff communicate without Teams or other messaging platforms?

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3. Do you have accessible emergency contact details for customers and suppliers?

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02Data & systems

4. Can you securely access essential customer records without your CRM?

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5. Do you have independently accessible backups of critical business information?

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6. Have you tested restoring your backups recently?

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7. Do you know which third-party systems your business depends on most?

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03Operations

8. Can you continue essential business activities without your everyday software?

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9. Can you record transactions and manage payments manually or through an approved fallback?

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10. Do you have an alternative internet or connectivity option?

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11. Do staff know their responsibilities during a technology outage?

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04Recovery & protection

12. Do you have a written business continuity and disaster recovery plan?

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13. Have you tested that plan?

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14. Do you have a designated IT emergency contact and escalation procedure?

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15. Have you reviewed whether your insurance addresses relevant cyber and technology dependency risks?

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Provisional result — finish all 15 questions

Business continuity arrangements need attention.

This is a preliminary self-assessment, not an audit, certification or guarantee of business continuity or insurance cover.

Understanding your insurance

Would your insurance respond if your software provider went offline?

Not every technology outage is automatically covered by insurance.

Traditional business interruption insurance frequently requires insured physical damage. Third-party cloud-provider outages may or may not be covered depending on wording, exclusions, triggers and waiting periods.

Let’s Review Your Cover

Depending on the policy, businesses may need to consider:

  • Cyber insurance
  • Dependent business interruption extensions
  • Non-damage business interruption
  • Technology errors and omissions liability
Business insuranceCyber insurance

Any advice on this website is general advice only and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it’s appropriate for you and read the relevant Product Disclosure Statement and our Financial Services Guide. Financial Services Guide

A conversation, not a hard sell

Don’t wait for your business to stop before making a plan.

James Still, Founder and Principal Insurance Broker

Hi, I’m James Still.

Founder & Principal Insurance Broker

Meet your brokers

I believe insurance is about more than arranging a policy. It’s about understanding your business, identifying the risks that could disrupt it and helping you prepare.

At Still Insured, you’ll speak with real insurance brokers who take the time to understand what matters to you.

Let’s have a conversation about how your business could be better prepared.

Call 0434 649 087Email James

Request a Free Business Technology Dependency & Insurance Review

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This is a contact request for a business technology dependency and insurance review only. It is not a request to arrange an insurance policy. No cover is arranged or changed until an insurer accepts and a broker confirms it with you in writing.

Requests are saved independently of email notifications. Microsoft mailbox access and email delivery may still be affected during an outage. For anything urgent, please call.

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