This page is a plain-English summary. The official document is the one that applies: Read the full Complaint Handling policy (PDF).
If I've let you down, I want to know. Ring or email me first and I'll do my best to fix it quickly.
If it isn't resolved
You can contact repX's complaints team, who will acknowledge your complaint and aim to resolve it within 30 days.
External dispute resolution
If you're still not satisfied, you can contact the Australian Financial Complaints Authority (AFCA): www.afca.org.au · 1800 931 678 · info@afca.org.au. AFCA's service is free.
Code of Practice
We follow the Insurance Brokers Code of Practice.
Still Insured Pty Ltd · ABN 31 677 499 419
Authorised Representative (AR 001313195) of SMS Insurance Pty Ltd t/as repX · ABN 32 361 928 456 · AFSL 425573
Questions? 0434 649 087 · james@stillinsured.com.au